DryRoute

How DryRoute Works

Here is how DryRoute works: you call one number. Your call is routed to a local water damage restoration team that serves your ZIP code. Your local team answers, talks through your damage and sets up next steps.

  • One number for water damage — no searching through ads and directories.
  • Matched by ZIP code — your local team serves the area where you live.
  • No cost to call — any pricing comes from your local team, not from DryRoute.
Talk to a Local Team (844) 468-2111
ROUTED BY ZIP CODE

DryRoute in One Sentence

Good to know

DryRoute is a water damage call network. We do not do the cleanup ourselves. We connect you, by phone, with a local restoration team that can.

The 4 Steps From Call to Cleanup

The process is short on purpose. When water is spreading, you need a person, not a form.

You call DryRouteDial (844) 468-2111 from any phone when you find water damage.
We check your ZIP codeOur system finds a local water damage restoration team that serves your area.
Your local team answersThey talk through your damage and what happened.
Your local team takes overYour local team sets up next steps, explains how they price and handles the work if you hire them.

What You’ll Be Asked on the Call

Short answers are fine. Your local team that answers will usually ask about these details.

Your ZIP codeThis is how your call is routed.
Where the water came fromBurst pipe, appliance, roof, toilet, sewer or flood.
Is it still flowing?Tell them if you could not shut it off.
Which rooms are wetFloors, ceilings, walls, basement or crawl space.
How long it has been wetA rough guess is enough.
Any safety concernsWater near outlets, a sagging ceiling or a sewage smell.

Why Your Local Team Asks Questions

Good to know

Your local team’s questions help them judge how urgent the damage is, what equipment it may need and what you should do while you wait. They may ask you to check whether water is still flowing. Ask your own questions too: how they price, when they can visit and whether they work with insurance.

What Your Local Team Does Next

Every job is different, but most water damage restoration follows a similar path. Your local team will walk you through their own process.

On the callYour local team asks questions and tells you what to do while you wait.
First visitThe crew inspects the damage, takes moisture readings and explains options.
Water removalStanding water is extracted with pumps and vacuums.
DryingAir movers and dehumidifiers run until materials reach dry goals.
Cleanup and repairDamaged materials are cleaned, removed or repaired.

What It Costs to Call

Good to know

Calling DryRoute costs you nothing. DryRoute is paid by the local teams in our network, not by you. Any price for inspection, drying or repair comes from your local team, so ask them to explain how they bill before work starts.

Call DryRoute

Water in Your Home Right Now?

Call DryRoute to get a local water damage team to your door.

Get Drying Started (844) 468-2111
  1. Call and describe the damage
  2. Your call routes to a team in your ZIP
  3. They set up a visit if needed

What DryRoute Does vs What Your Local Team Does

It helps to know who handles what. Here is the split.

Task
DryRoute
Your local team
Routes your call
Yes
—
Matches you by ZIP code
Yes
—
Answers and talks through your damage
—
Yes
Inspects the damage
—
Yes
Removes water and dries the home
—
Yes
Sets prices and schedules
—
Yes
Works with your insurance paperwork
—
Often, ask them

Services You Can Call About

You can call about any kind of active water damage in your home. Learn more about each service below.

Water damage cleanupRemoval, drying and cleaning after a leak or spill. Read more →
Water damage repairFixing drywall, floors and ceilings once everything is dry. Read more →
Water extractionPumping and vacuuming out standing water. Read more →
Emergency water removalHelp when water is still spreading. Read more →
Flood damage restorationCleanup after storms and rising water. Read more →
Flooded basement cleanupPumping out and drying below-grade spaces. Read more →
Ceiling water damage repairLeaks, stains and sagging ceilings. Read more →
Burst pipe water damageCleanup after a pipe breaks inside the house. Read more →
Sewage cleanupSafe removal of contaminated black water. Read more →
Water damaged carpetDrying, cleaning or replacing wet carpet and pad. Read more →

Areas We Cover

Check your ZIP below. If no local team serves your area, you’ll be told on the call.

Coverage is set by ZIP codeEach local team chooses the areas they serve.
Coverage changesLocal teams join and update their areas, so check even if you were not covered before.
Not covered yet?You’ll be told on the call instead of being routed somewhere far away.

See all service areas.

Check Your ZIP Code

Type your ZIP code. If no local team serves your area, you’ll be told on the call.

Houston · San Antonio · Dallas · Austin · Fort Worth · Plano · See all service areas

When We Can’t Help

DryRoute is built for one job. Some calls are better handled elsewhere.

Life-threatening emergenciesIf anyone is hurt, or you smell gas, leave and call 911.
Plumbing repairs with no water damageIf you just need a pipe fixed and nothing is wet, call a plumber.
Commercial or industrial sitesOur network focuses on homes.
Areas without coverageIf no local team serves your ZIP, you’ll be told on the call.
Insurance disputesTalk to your insurer directly.

Getting Ready Before Your Local Team Visits

A few simple steps protect your home and make the first visit go smoothly.

Shut off the waterAt the fixture or main valve if it is safe.
Turn off powerTo wet rooms at the breaker only if you can reach it from a dry spot. Otherwise, call the utility.
Keep air movingOpen interior doors to dry areas if the air outside the room is drier.
Take photos and videoOf every wet area before anything moves.
Move valuablesLike electronics, documents and photos to a dry room.
Keep kids and pets awayFrom wet floors and any sewage.
Write down questionsAbout pricing, timing and insurance.

Insurance: What to Know

Sudden, accidental leaks are usually covered by homeowners insurance, but every policy is different. Check your policy and call your insurer early.

Sudden leaksLike burst pipes are usually covered.
Slow leaks and wearAre usually not covered.
FloodingIs usually not covered by a standard homeowners policy, according to FEMA’s FloodSmart. Flood coverage comes through the NFIP or private insurers.
Document everythingWith photos and keep receipts.

Read more: Does homeowners insurance cover water damage?

Frequently Asked Questions

Straight answers before you call.

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01Is DryRoute a restoration company?

No, DryRoute is a call network. We route your call to a local water damage restoration team that serves your ZIP code. That team inspects the damage, does the work, sets the price and is responsible for the job if you hire them.

02Does it cost anything to call DryRoute?

No, calling DryRoute costs you nothing. DryRoute is paid by local teams in the network for connecting calls. Any charges for inspection, water removal, drying or repair come from your local team directly, so ask them to explain their pricing before work begins.

03How quickly can someone come out?

That depends on your local team, your location and how busy they are. DryRoute cannot set or promise a schedule. Ask your local team on the call when they can come, and what you should do to limit damage in the meantime.

04Do I have to hire your local team I’m connected with?

No, the call is a conversation, not a contract. You can ask questions, compare options and decide what is right for you. If you hire your local team, your agreement is with them, not with DryRoute.

05Why does DryRoute ask for my ZIP code?

Your ZIP code is how we find a local team that actually serves your area. Restoration local teams work in set areas, so routing by ZIP code helps make sure the person you talk to can reach your home.

06Why does drying time matter?

The EPA says water-damaged areas and items should be dried within 24 to 48 hours to help prevent mold growth. See the EPA mold guidance. The sooner drying starts, the more you can usually save.

Call now

Water in Your Home Right Now?

Water damage does not wait. Neither should you. Call DryRoute. Your call is routed to a local water damage restoration team that serves your ZIP code.

Call Now (844) 468-2111
  1. Call and describe the damage
  2. Your call routes to a team in your ZIP
  3. They set up a visit if needed