Water damage services

Burst Pipe Cleanup and Water Damage Help

A burst pipe can release a lot of water in a short time, and it soaks into walls, floors and ceilings quickly. Burst pipe cleanup starts the moment the water is off, and DryRoute routes your call to a local water damage restoration team that works in your ZIP code.

  • Active damage first — water from a pipe that just burst.
  • Local local teams — a restoration team that serves your ZIP.
  • One call — no searching while water is on the floor.
Talk to a Local Team (844) 468-2111
SPLIT PIPEPRESSURE60 PSI

Quick Answer: What to Do Right Now

If a water pipe burst inside the house, these steps come first.

STEP 1Shut off the main water valveDo this before anything else. Every minute adds more water.
STEP 2Turn off power to wet areasSwitch off at the breaker only if you can reach it from a dry spot. Otherwise call the electric utility.
STEP 3Open the lowest faucetThis drains the water left in the pipes and takes pressure off the break.
STEP 4Turn off the water heaterOnly if you can reach its controls or breaker from a dry spot. Don’t touch it while standing in water.
STEP 5Move what you canLift furniture, rugs, papers and electronics out of the water.
STEP 6Take photos and videoCapture the break, the water and every wet room before cleanup.
NOWCall a plumber and a restoration teamOne fixes the pipe. The other removes the water and dries the home.

What Happens When You Call DryRoute

DryRoute does not do burst pipe cleanup. It routes your call to a local team that handles water removal and drying after a pipe breaks.

You callOnce the main is off, call from wherever you are in the house.
We route you to a local team in your ZIPYour call is routed to a local water damage restoration team that serves your ZIP code.
Your local team takes overYour local team answers, talks through where the pipe burst and how far the water spread, and sets up next steps. Pricing and scheduling come from your local team.

See the full process on how DryRoute works.

Water Pipe Burst Inside the House: First 10 Minutes

The quick answer above covers the basics. These are the burst-pipe details people get stuck on in the first 10 minutes.

1
Find the main shut-offIt is usually where the water line enters the house: a basement wall, a utility room, a crawl space, a garage or near the water heater. In warm climates it may be outside near the foundation or in a box by the street.
2
Turn it fully clockwiseGate valves (round handle) take several turns. Ball valves (lever) take a quarter turn so the lever sits across the pipe.
3
Can’t find it or can’t turn it?Call your water utility. They can shut water off at the meter.
4
Panel in a wet area?Stay out and call the electric utility.
5
Trace the breakListen for hissing or dripping inside walls and check the ceiling under upstairs bathrooms.
6
Check the floor belowWater from an upper floor often shows up in the ceiling underneath. Keep clear of any sag.
7
Keep air movingOpen interior doors to dry areas if the air outside the wet room is drier.

Keep a note of the time the pipe burst. Your insurer and your local team will ask.

When you call, these details help your local team plan the visit:

Where the pipe burstWhich room, which floor, and whether it’s in a wall, ceiling or under a floor.
How much waterA puddle, an inch across a room, or water running through a ceiling.
What’s wetCarpet, hardwood, tile, drywall, cabinets or the floor below.
What you shut offThe main valve, breakers, the water heater.
How long the water ranA few minutes or several hours changes what can be saved.
Whether a plumber has been calledYour local team may suggest one if you don’t have one yet.

Signs a Pipe Has Burst

Not every burst pipe sprays water. Many break inside a wall or under a floor where you can’t see them.

Sudden drop in water pressureFaucets sputter or slow down across the house.
Sound of running waterWhen nothing is turned on.
Water meter keeps spinningWith every fixture off.
Wet spots on walls or ceilingsThat grow over minutes or hours.
Bulging or bubbling paint and drywall
Puddles with no clear source, especially near baseboards or under sinks.
Discolored or rusty waterFrom the tap after a cold snap.
A jump in your water billWith no change in use.
Musty smellIn one area, a sign of a slower leak that has been going for a while.

Where Pipes Burst Most

Pipes break where they are cold, exposed, old or under strain. Knowing the usual spots helps you find the leak sooner.

LocationWhy pipes burst thereWhat to check
Exterior wallsLess insulation, so pipes freeze firstKitchen and bathroom sinks on outside walls
AtticsUnheated, very cold in winterSupply lines to upstairs bathrooms
Crawl spacesOpen vents and bare pipesInsulation on pipes, vent covers
BasementsUnheated corners, old pipesNear rim joists and sill plates
GaragesUnheated space with water linesLines to laundry or utility sinks
Under sinksOld supply hoses and fittingsBraided lines, compression fittings
Behind washers and fridgesHoses that crack or pull looseHose age, kinks, bulges
Outdoor spigotsWater trapped in the line freezesHoses left connected in winter
Water heater linesHeat, pressure and corrosionConnectors and the relief valve line

Frozen Pipes

A frozen pipe doesn’t always burst while it’s frozen. The break often shows up when it thaws and water flows again.

Signs a pipe is frozenLittle or no water from a faucet in cold weather, frost on exposed pipe, or a bulge in the pipe.
Shut off the main firstIf you suspect a freeze. That limits damage if the pipe has already cracked.
Open the faucetRunning water helps melt ice, and an open tap gives pressure somewhere to go.
Warm the pipe slowlyUse a hair dryer, warm towels, or a space heater used only in a dry area, never near water and never unattended.
Never use an open flameTorches and propane heaters can start fires inside walls.
Start near the faucetAnd work back toward the frozen section.
Check every faucetIf one pipe froze, others may have too.
Watch closely as it thawsHave towels and a bucket ready, and be ready to shut the main again.

If you can’t reach the frozen section, or it’s inside a wall, call a plumber.

After a freeze-related burst, check these spots too:

The other side of the wallA break inside an exterior wall can soak a closet or room next to it.
The floor belowWater from an upstairs bathroom line often shows up in the ceiling under it.
Crawl space insulationBatts that fall or sag after soaking need to come out.
Outdoor spigot linesA frost-free spigot can split inside the wall and leak only when used.

Burst Pipe Outside vs Inside the House

Where the pipe broke changes who fixes it, who may pay and what gets damaged.

Factor
Burst pipe outside the house
Burst pipe inside the house
Common examples
Main service line in the yard, irrigation line, outdoor spigot
Supply line in a wall, ceiling, under a sink or in a crawl space
Signs
Soggy yard, water bubbling up, low pressure, high bill
Wet walls, ceilings or floors, sound of running water
Damage risk
Yard, foundation, basement seepage
Drywall, flooring, insulation, cabinets, belongings
Who fixes the pipe
Plumber, or the utility if it’s on their side of the meter
Plumber
Who handles the water damage
Restoration team if water reached the home
Restoration team
Responsibility
Often split at the meter or property line; ask your utility
Usually the homeowner

Plumber First or Restoration First?

You usually need both. The order depends on whether the water is stopped.

Your situation
Call first
Why
Water is still flowing and you can’t shut it off
Your water utility, then a plumber
Stopping the water comes before anything else
Water is off, pipe is broken, floors are wet
Restoration team and plumber together
Drying should start while the pipe is repaired
Pipe is fixed, water was cleaned up, walls feel damp
Restoration team
Hidden moisture needs measuring and drying
Small drip under a sink, no spread
Plumber, then restoration if anything got wet
Lower urgency — still call to have it checked; hidden moisture is common
Pipe burst in a wall or ceiling
Restoration team and plumber
Walls may need opening for both repair and drying

Many restoration teams work with plumbers often and can tell you what to do next on the call.

Call DryRoute

Water in Your Home Right Now?

Call DryRoute to get a local water damage team to your door.

Get Drying Started (844) 468-2111
  1. Call and describe the damage
  2. Your call routes to a team in your ZIP
  3. They set up a visit if needed

Burst Pipe Cleanup Process

Pipe burst cleanup follows a set order. Each step depends on the one before it.

1
Inspect and documentYour local team walks the home, photographs damage and notes where water traveled.
2
Confirm the water categoryA clean supply line is Category 1 under the industry’s IICRC S500 standard. Water that sits or touches dirty materials can become Category 2 or 3.
3
Extract standing waterTruck-mounted or portable extractors pull water out of carpet, pad and hard floors.
4
Map hidden moistureMeters and thermal cameras find wet framing, subfloors and insulation.
5
Remove what can’t be savedWet pad, swollen baseboards and soaked drywall are cut out, often in a straight line above the water line.
6
Set up dryingAir movers, dehumidifiers and sometimes cavity drying systems run until materials dry.
7
Monitor dailyMoisture readings are taken each day and equipment is moved as areas dry.
8
Clean and treatSurfaces are cleaned and may be treated with an antimicrobial.
9
Repair and rebuildDrywall, flooring, trim and paint are restored after everything tests dry. See water damage repair.

The EPA advises drying water-damaged areas and items within 24–48 hours to help prevent mold (EPA).

Hidden Water in Walls and Subfloors

Water damage from a burst pipe goes where you can’t see it. Surfaces can look dry while the inside stays wet.

Wicking drywallDrywall pulls water upward, often higher than the visible water line.
Wet bottom platesThe wood framing at the base of walls soaks up water and dries slowly.
Insulation in wallsFiberglass and cellulose hold water against drywall and framing.
Under hardwood and laminateWater slips through seams and sits on the subfloor.
Under tileGrout lines let water reach the backer board and subfloor.
Inside cabinetsToe kicks and cabinet bases trap water behind them.
The floor belowIn two-story homes, water runs down into the ceiling under the break.

Signs water is still hiding:

Baseboards pulling awayOr swelling.
Floors cupping or bucklingDays after the leak.
A musty smellThat gets stronger.
Peeling paint or wallpaper

How Long Drying Takes After a Burst Pipe

Drying time depends on how much water escaped, how long it sat and what it soaked into. These are typical ranges, not promises.

SituationTypical drying timeWhat slows it down
Small leak, one room, caught earlyAbout 2–3 daysWet carpet pad, poor airflow
Several rooms, water in wallsAbout 3–5 daysInsulation in walls, cabinets, hardwood
Whole floor or two stories affectedAbout 5–7 days or moreWater through ceilings, subfloors, plaster
Water sat for days before cleanupLonger and less predictableMold growth, more material removal
Concrete slab or basementOften longer than wood framingConcrete holds water deep inside

Drying is done when readings match normal dry levels for that material, not when it feels dry to the touch.

Burst Pipe Damage by Room

Each room has its own risks after a burst pipe.

Kitchen

Common damageCabinet bases, flooring under appliances, drywall behind sink

What to watchSwollen particleboard, water under the dishwasher

Bathroom

Common damageVanity, subfloor, ceiling below

What to watchToilet base, tub surround, tile backer

Laundry room

Common damageFlooring, drywall, adjacent rooms

What to watchWasher hoses, floor drains

Living areas

Common damageCarpet and pad, hardwood, baseboards

What to watchFurniture legs staining carpet

Basement

Common damageFinished walls, carpet, stored items

What to watchFurnace and water heater, sump

Ceiling below a burst

Common damageDrywall sag, wet insulation, light fixtures

What to watchCollapse risk; see ceiling water damage repair

Crawl space

Common damageInsulation, subfloor, ductwork

What to watchStanding water, vapor barrier

Insurance for Burst Pipes

Most policies treat a sudden pipe burst differently from a slow leak. This is general information, not insurance advice, so check your policy. Our guide on whether homeowners insurance covers water damage goes into more detail.

SituationUsually covered?Notes
Sudden burst inside the homeUsually coveredWater damage to the home is often covered; the pipe itself may not be
Pipe froze while home was heatedUsually coveredKeep proof you were maintaining heat
Pipe froze in a vacant, unheated homeUsually not coveredMany policies require heat or a drained system
Slow leak over weeks or monthsUsually not coveredSeen as wear or lack of maintenance
Service line outside the houseVariesSome insurers offer a service line endorsement; check your policy
Mold after a burst pipeOften limitedPrompt drying and documentation matter
Belongings damaged by the waterUsually covered under personal propertySubject to your deductible and limits

Call your insurer early, take photos before cleanup, keep removed materials until the adjuster says otherwise, and save every receipt, including the plumber’s.

Preventing Burst Pipes

Most burst pipes can be prevented with a few habits, especially before cold weather.

Insulate exposed pipesIn attics, crawl spaces, garages and along exterior walls.
Keep the heat onDon’t let the home drop too low when you’re away in winter.
Open cabinet doorsUnder sinks on exterior walls during cold snaps.
Let faucets dripOn the coldest nights. Moving water is less likely to freeze.
Disconnect garden hosesAnd shut off and drain outdoor spigots before freezing weather.
Seal draftsNear pipes at sill plates, rim joists and crawl space vents.
Replace old supply hosesOn washers, toilets and sinks with braided lines.
Know your main shut-offAnd test that it turns. Show everyone in the house.
Watch your water pressureVery high pressure strains pipes. A plumber can check it.
Consider a leak detectorOr an automatic shut-off valve near water heaters and washers.

Find Burst Pipe Cleanup Near Me

Check your ZIP below. If no local team serves your area, you’ll be told on the call.

Coverage is by ZIP codeCalls go to a local restoration team that serves your ZIP.
Your local team sets the pricePricing and scheduling are agreed directly with the team that comes out.
The number works everywhereIt shows on every page, whatever your ZIP.

See all service areas.

Check Your ZIP Code

Type your ZIP code. If no local team serves your area, you’ll be told on the call.

Burst Pipe Cleanup FAQ

Short answers to the questions people ask most after a pipe bursts.

Call Now
01Does homeowners insurance cover burst pipes?

Water damage from a sudden burst inside the home is usually covered, but the cost to repair the pipe itself often is not. Slow leaks and pipes that froze in an unheated, vacant home are usually not covered. Check your policy and call your insurer early.

02How do I know if a pipe burst underground?

Look for a soggy patch in the yard, water bubbling up, a sudden drop in pressure, or a water meter that keeps moving with everything off. A big jump in your water bill is another sign. Call your water utility or a plumber to locate the break.

03What do I do first?

Shut off the main water valve. Then turn off power to any wet areas from a dry spot, open the lowest faucet to drain the lines and turn off the water heater. Take photos, move belongings, and call a plumber and a restoration team.

04How long does burst pipe cleanup take?

Extraction is often done in the first visit. Drying usually takes a few days, and longer when water reached walls, subfloors or more than one floor, with repairs after that. Your local team tracks moisture readings daily and can give you a clearer timeline after inspecting.

05Will walls need to be opened?

Sometimes. If water got inside a wall cavity, your local team may drill small holes for airflow or cut out the lower part of the drywall. Wet insulation usually has to come out, and opening walls lets framing dry and lowers the risk of hidden mold.

06Can a burst pipe cause mold?

Yes, any wet material that stays damp can grow mold. The EPA advises drying water-damaged areas within 24–48 hours to help prevent it. Early extraction, proper drying and moisture checks inside walls and under floors are the best protection.

07Who pays if the pipe is outside?

It depends on where it broke. The water utility usually handles its side of the meter, while the homeowner is usually responsible for the line between the meter and the house. Some insurers sell a service line endorsement, so check with your utility and your policy.

08How do I stop pipes freezing?

Insulate exposed pipes, keep the heat on, open cabinets under sinks on outside walls, and let faucets drip on the coldest nights. Disconnect hoses and drain outdoor spigots before winter. Know where your main shut-off is in case a pipe does freeze.

Call now

Water on the Floor From a Burst Pipe?

Every hour of standing water spreads the damage. Your call is routed to a local water damage restoration team that serves your ZIP code. Call now and get extraction and drying started.

Call Now (844) 468-2111
  1. Call and describe the damage
  2. Your call routes to a team in your ZIP
  3. They set up a visit if needed